Privacy Policy

Marine Gear Australia ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

We collect personal information you provide directly to us, including:

• Name, email address and phone number
• Delivery and billing address
• Order history and the products you purchase
• Correspondence when you contact our customer support

Payment card details are entered directly into our payment processor's secure checkout and are never received or stored on our own systems. We also automatically collect limited technical information — such as browser type, device information and pages visited — through cookies and similar technologies, described further below.

How we use your information

We use the information we collect to:

• Process and fulfil your orders, including arranging delivery
• Communicate with you about your orders, including confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve our website, products and services
• Send you marketing communications where you've opted in — you can unsubscribe at any time
• Comply with our legal and regulatory obligations

How we share your information

We don't sell your personal information. We share it only where necessary to run our business, including with:

• Payment processors, to securely process your payment
• Delivery and logistics providers, to fulfil and ship your order
• Our suppliers, to the extent needed to fulfil the products you've ordered
• Website hosting, data storage, analytics and email delivery providers who support our day-to-day operations
• Regulators, law enforcement or other parties where required by law

These providers are only given the information they need to perform their function and are not permitted to use it for any other purpose.

Cookies and analytics

We use cookies and similar technologies to keep our website working properly, remember your preferences (such as items in your cart), and understand how our website is used so we can improve it. Most browsers let you control or disable cookies through their settings — please note that some parts of our website may not work as intended if cookies are disabled.

Data security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss and unauthorised access. However, no method of electronic transmission or storage is completely secure, and we can't guarantee absolute security.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes it was collected for, including to meet our legal, accounting and reporting requirements, after which it's securely deleted or de-identified.

Your rights and choices

You can ask us to access, correct or delete the personal information we hold about you, or ask us questions about how we handle it, at any time by contacting us using the details below. We'll respond to reasonable requests within a reasonable timeframe, and may need to verify your identity first.

Children's privacy

Our website and services are not directed at children, and we don't knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised "last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, or wish to make a complaint, please contact us at hello@marinegear.com.au. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).