Returns & Warranty

Warranty on faulty or damaged items

Every product we sell is covered by a minimum 12-month warranty against faults or damage, unless a longer warranty period is stated on the individual product listing.

This doesn't cover normal wear and tear, damage from improper assembly or modification, misuse, or inadequate care — and it doesn't extend to accessories or bonus items included with a product. Cosmetic damage to outer packaging alone (with the product itself unaffected) also isn't covered.

If something arrives faulty or develops a fault, email us with your order number and photos or video showing the issue. We'll assess it and work out the right outcome — repair, replacement, or refund — depending on the situation.

This is in addition to, and doesn't limit, any guarantees you're entitled to under Australian Consumer Law.

Change-of-mind returns

Changed your mind about an order? Get in touch within 3 days of delivery and we'll talk you through returning it. A restocking fee applies, and return shipping is at your cost.

To be eligible, items need to be unused, unopened and in their original packaging. Health and safety products and bulk-quantity orders aren't eligible for change-of-mind returns.

Please contact us before sending anything back, so we can confirm the return and the next steps.

Get in touch

For any return, warranty claim, or question about an order, email hello@marinegear.com.au with your order details.